Refund Policy

Booking & Cancellation Policies

Please read carefully

Our small independent business depends on maximising occupancy and cancellations can often result in an empty villa.

Aussie Villa Hua Hin Co Ltd provides immediate confirmations for bookings made on the website and as such credit card surcharges are automatically applied. Acceptance of all charges is deemed to have occurred by placement of reservation via the website.

If you don’t wish to incur the credit card surcharge please contact us and make a direct booking via the telephone.
We can then provide the bank details for direct deposit of monies.

VISA/Mastercard – 2.5 %
DINERS – 2.73%
AMEX – 3.05%

Cancellations

Cancellation of your reservation must be notified in writing via email or text message.
We advise all guest’s to obtain travel and cancellation policy insurance.

• For cancellations outside of 30 days the deposit will be fully refunded, less any credit card charges and a $40.00 admin fee.
• For cancellations within 30 days of arrival the deposit will be forfeited.
• For cancellations within 14 days of arrival all monies will be forfeited.Check in Times

Check in times at the villa are flexible and are subject to our customer’s arrival times.

Our property manager will be in contact by email and phone to insure we will be there to meet you and give you the villa keys and see settled in.

Terms & Conditions

• Aussie villa Hua Hin Co Ltd assumes no responsibility for loss of money, jewels or other valuables at our property during the length of your stay.
• The Villa front gate should be locked if unattended and that parking is at the guests’ own risk
• No pets are allowed and the Villa has to be left in a tidy state on departure
• The liability for this account is not waived and the guests are held personally responsible for damages, missing inventory and in the event that the indicated person, company or association fails to pay for any part or the full amount of the invoice charges accrued during the stay.
• Authority is given to the Aussie Villa Hua Hin Co Ltd to take payment from the supplied Credit Card on check-in
• The Villa is non-smoking and the Aussie Villa Hua Hin Co Ltd has authority to recover any cost enquired due to smoke damage.

Liability

Aussie villa Hun Hin Co Ltd is acting as the agent for the property and assumes no responsibility for lost property or damage as well as accident or injury caused within the property.

All guests are responsible for their property during occupancy, must lock all windows and doors securely at all times when not on the premises, and must exercise care in securing all personal property.